Refund and Cancellation Policy for zenvybe
At zenvybe, we aim to offer clarity and fairness in our refund and cancellation processes.
Please read this policy carefully, especially regarding non-refundable events.
1. Cancellation Policy
1.1 Expert Sessions
User-Initiated Cancellations:
- Cancellations made 24 hours or more before the scheduled session are eligible for a full refund.
- Cancellations made within 24 hours of the session will not be refunded.
Cancellations by zenvybe or Experts:
- If zenvybe or the expert cancels the session, users will receive a full refund or may reschedule at no additional cost.
1.2 Event Bookings
Refundable Events:
User-Initiated Cancellations:
- Cancellations made 48 hours or more before the event will be refunded in full.
- Cancellations made within 48 hours of the event will not be refunded.
- No refunds are provided for "no-shows."
Cancellations by zenvybe or Organizers:
- If an event is canceled by zenvybe or the event organizer, users will receive a full refund or may transfer their booking to another event.
Non-Refundable Events:
- Some events may be explicitly marked as non-refundable at the time of booking.
- No refunds or rescheduling will be offered, regardless of the reason for cancellation or inability to attend.
- Users are encouraged to carefully review the event terms before booking.
2. Refund Policy
2.1 Refund Eligibility
- Canceled expert sessions or refundable events as per the terms above.
- Payments made due to technical errors, duplicate transactions, or overcharges.
2.2 Non-Refundable Payments
- Payments for non-refundable events.
- Fees for completed expert sessions or attended events.
- Cancellations due to user non-compliance with event guidelines or terms.
2.3 Refund Processing
- Refunds will be processed within 7-10 business days and credited to the original payment method.
3. Rescheduling and Changes
Expert Sessions:
- Rescheduling requests must be made at least 24 hours in advance and are subject to expert availability.
Event Bookings:
- Refundable events may be rescheduled or transferred to another user if requested 48 hours in advance and approved by the event organizer.
- Non-refundable events are not eligible for changes.
4. Non-Refundable Events Terms
- zenvybe or the event organizer will clearly indicate events as non-refundable during the booking process.
- By proceeding with the booking, users acknowledge and accept the non-refundable nature of these events.
5. Contact Us
For queries related to refunds or cancellations, please contact us:
Include your booking ID, transaction details, and a clear explanation of your request for faster resolution.
By using zenvybe, you agree to the terms outlined in this policy. zenvybe reserves the right to modify this policy at any time. Updates will be communicated via the platform or email.